Email Delivery Process

1. Q: I used to receive the research documents in my email, will I still receive my research in the new format?

   A: Yes. Your email will continue to have the current research documents attached. However for those who don't want them attached, we now offer the option of embedded links to download the documents at your convenience.

2. Q: What is the main difference between the previous email delivery method and the new format?

   A: There are two key differences. First, the new format contains the headlines of all our current and most recent research giving our clients an excellent overview of all our services and the depth of our coverage.
   
   Second, for clients who receive multiple BCA services, they are now all included in one email as opposed to multiple individual emails. This helps reduce mailbox clutter and ensures that you receive them all at once.

3. Q: Are there any email delivery options?

   A: Yes. Email delivery options are accessible via our website under the 'Go to My Account' area (or click here). These options allow you to choose between standard format and mobile format. Standard format is a an html email, nicely formatted. Mobile format is an email formatted in a mobile friendly layout for those who frequently view our emails on their Blackberry, iPhone, or other PDA.
   
   You can also choose to receive or not to receive the PDF file attachments. If you choose not to receive the PDF files, you will receive links to download the attachments.

4. Q: I click on 'read online' in the email and it takes me to a login webpage. What is this for?

   A: The 'full report' links in the email take you to the research documents on our website. These documents are in a protected section and requires client authentication for access. Enter your username and password. If you have forgotten your credentials, please click on Forgot Password.

5. Q: I don't know or remember my login credentials to BCA's website. What do I do?

   A: Click on the Forgot Password link on the home page of our website or click here. You will be prompted to enter your email address. An automated email will be sent to the email address we have on file.

6. Q: How do I avoid logging in every time I click on a 'read online' link in the email?

   A: Once you enter your credentials, check on the box that says 'Remember me'. The next time you are prompted to login, the authentication box will have this information already filled in for you. All you have to do is click on the Login button. Your PDF document will then prompt you to Open or Save the file.
   
   If you leave your web browser open after the initial login, subsequent clicks on the other links within the email will not prompt you to login again. But if you close your browser and click a link in the email, your browser will start a new session and will require login again. To summarize, checking on the Remember Me box will save you time from remembering your credentials or having to type them in. Be sure to do this ONLY on the computer you frequently read our research from.

7. Q: What do I do if emails from BCA Research are missing or keep ending up in my spam folder?

   A: Some BCA Research clients have reported missing emails or are finding our emails in the spam folders of their favorite mail clients, like Outlook, Notes, Hotmail, Gmail, or Yahoo Mail. Please take a moment to add our address to your address book, so we will show up where you expect - in your inbox!
   
   Please add:
   
   strategyresearch@bcaresearch.com
   
   Adding strategyresearch@bcaresearch.com to your contact list shouldn't be hard. If you would like instructions on how to do this, please find your e-mail provider or client below. In some cases, you may need to contact your IT helpdesk (if applicable) to add us to the whitelist on your company firewall or proxy server.
   
   Outlook
   From your Inbox, click on the drop-down icon on the right of the New button and select Contact. Type BCA Research in the Full Name box. Type "strategyresearch@bcaresearch.com" in the E-mail box. Click Save and Close.
   
   Hotmail
   From your Inbox, click on the drop-down arrow on the right of the New tab and select Contact. Type "BCAResearch" in the Quickname box in the left-hand section, and then type "strategyresearch@bcaresearch.com" in the Personal e-mail box under the right-hand side Online Addresses section. Please note: Hotmail does not allow spaces in Quicknames. Click Save.
   
   Yahoo
   From your Inbox, click on the drop-down arrow on the right of the Addresses tab and select Add Contact. Type "IT Business Edge" in the Nickname box and "strategyresearch@bcaresearch.com" in the Email box. Click Save.
   
   Gmail
   From your Inbox, click on the Contacts link to the left of your messages and select the Create Contact link at the top of the resulting page. Type "BCA Research" in the Name box and "strategyresearch@bcaresearch.com" in the Primary Email box. Click Save.
   
   Lotus Notes
   Open your address book and choose Actions - New - Contact. In the First and Last fields, specify BCA and Research respectively. Enter the email address "strategyresearch@bcaresearch.com" in the Email field. Click "Save and Close."

8. Q: My login name is now my email address. However my previous login name has been remembered by my web browser. How do I change this so that it can remember my new login credentials?

   A: There are 3 ways to do this. The instructions below may vary slightly depending on the version of IE or Firefox you are using.
   
   Internet Explorer
   Option 1 - Uncheck Remember Me option. Close the browser. Go back to our site. If this does not work, it's because the remember password option built into Internet Explorer has also saved the information. You will need to go to Option 2.
   
   Option 2 - Go to Tools > Internet Options > From the General Tab, in the Browsing History section click on the Delete button > Now from the Cookies section click on "Delete Cookies". You will be prompted to delete all cookies. Click Yes. (Warning: Deleting all cookies will also delete cookies from other sites you have visited. If you are unsure whether you want to do this, go to Option 3 below).
   
   Option 3 - This option is slightly more complicated as it requires you to manually find the cookie and delete it. Go to Tools > Internet Options > From the General Tab, in the Browsing History section click on the Settings button > Now click on the View files button. This should open the folder "C:\Documents and Settings\username\Local Settings\Temporary Internet Files.
   
   Search for the file that looks like this: "cookie: username@bcaresearch.com/" Note: replace username with your name.
   
   Firefox
   Option 1 - Same as option 1 above for IE.
   
   Option 2 - Go to Tools > Options > Click on Show Cookies. Scroll down until you find 'bcaresearch.com' folder. Highlight the folder and click 'Remove cookies'.

9. Q: Why do some of the reports have 'contact us' links?

   A: This is because the service you are trying to access is not part of your current services. The 'contact us' link generates a new email message to your account manager and lets us know that you are interested in this other service or report.

10. Q: I would like to share your research with colleagues, what do I do?

    A: We are glad to hear that our clients think our research is worth sharing with others. However sharing of our research is strictly prohibited and requires authorization from BCA Research. Please contact your account manager for further details.

11. Q: What is PDF Security?

    A: We have a section dedicated to this topic. Please click here.

Please login to access your research services.